Last updated: May 15, 2026

This Refund and Fraud Policy explains how veo4 ai video handles free credits, paid credits, subscriptions, AI generation access, billing questions, refund requests, chargebacks, fraud, and abuse for veo4ai-video.com and related services.

If something goes wrong with your order, credits, or access, contact us at [email protected]. We review eligible billing issues individually based on account records, order status, usage activity, generation records, payment status, provider status, and policy compliance.

Payments may be processed by Stripe or another authorized payment provider. By completing an order, you authorize us and our payment processor to charge your selected payment method for the selected credits, plan, or access.

Please review the selected product, credit package, plan terms, renewal terms, billing information, account email, model availability, credit pricing, and expected feature limits before completing payment. You are responsible for taxes, currency conversion charges, card fees, bank fees, and local charges imposed by your financial institution or applicable law.

Billing questions should be submitted promptly to [email protected] with your account email, order reference, payment date, and a clear explanation of the issue.

veo4 ai video may offer free starter credits or free access as described on the homepage or pricing pages. Free credits are promotional, have no cash value, are not transferable, and may be changed, limited, withdrawn, or expired at any time.

The Service provides digital AI generation tools, including text-to-video, image-to-video, AI image, AI music, prompt, download, API, and related creative services. These services use compute resources and may be delivered or consumed shortly after a generation request is submitted.

Refund eligibility depends on order status, account activity, credit use, generation activity, technical records, payment status, provider status, and policy compliance. We may modify, limit, pause, replace, or discontinue models, features, queues, output formats, resolution options, duration options, pricing, credit consumption, or access methods based on provider availability, safety requirements, operational needs, or business decisions.

3.1 How to Request a Review

If you believe there is a billing, credit, or access problem, contact us at [email protected]. Include your account email, order reference, payment date, affected generation IDs if available, and a clear description of the issue.

3.2 Review Standard

Refund decisions are made at our discretion after reviewing the account, order, credit use, usage activity, payment status, technical records, provider records, and policy compliance. Approval of one request does not require us to approve other requests, and refunds are not automatic.

3.3 Issues We May Review

We may review refund requests involving duplicate charges, confirmed unauthorized transactions, unresolved payment errors, incorrect credit delivery, or verified platform-side access failures that prevent normal use and cannot be resolved within a reasonable time.

3.4 Issues Generally Not Eligible

Refunds are generally not available for:

• Credits, plans, or orders that have been used, partially used, delivered, renewed, or associated with generation activity
• Dissatisfaction with AI output quality, prompt interpretation, style, realism, similarity, accuracy, character consistency, camera movement, audio behavior, queue time, model behavior, or feature availability
• Failed, delayed, blocked, rejected, or lower-quality generations caused by policy checks, provider limits, safety systems, input issues, unsupported content, unavailable models, or third-party service changes
• Expectations based on feature descriptions such as "Veo 4," "4K," "2-minute video," "camera control," "cinematic," "realistic," "free tier," or similar language when a specific result, model, provider, resolution, duration, or quality level was not expressly guaranteed for your request
• Failure to review product descriptions, credit pricing, plan terms, renewal terms, model limits, output settings, or applicable policies before purchase
• Loss of access caused by your device, browser, network, payment provider, bank, region, third-party platform, third-party account, or violation of law
• Account suspension or termination caused by violation of our Terms
• Prohibited sexual content, fraud, chargeback abuse, account sharing, stolen payment methods, unauthorized API use, automated abuse, or attempts to bypass safety controls
• Fees charged by payment processors, banks, card networks, tax authorities, or other third parties

3.5 Verification

We may ask for information needed to verify a request. Requests may be denied if they are unsupported, delayed, inconsistent with account activity, linked to account sharing, connected to policy violations, or contradicted by payment, provider, generation, or technical records.

AI video models, including Veo 4-branded or Veo 4-related experiences, may depend on third-party availability, routing, quota, safety systems, infrastructure, account eligibility, region, and product configuration. We may change model labels, fallback models, providers, pricing, queue priority, supported durations, supported resolutions, supported aspect ratios, or output formats without providing refunds for already delivered or used credits.

AI outputs are probabilistic and may not match prompts exactly. A generation result being imperfect, unexpected, visually inconsistent, non-commercially suitable, similar to another output, or less realistic than expected does not by itself make the order refundable.

veo4 ai video prohibits pornographic, sexually explicit, nude, fetish, erotic, or sexualized content. This includes prompts, uploads, edits, generated images, generated videos, generated audio, avatars, fictional characters, real-person likenesses, and attempted workarounds.

If we determine that an account has generated, attempted to generate, uploaded, requested, stored, shared, or distributed prohibited content, we may immediately and permanently terminate the account without notice and without refund.

Before initiating a chargeback or payment dispute, contact us at [email protected] so we can review the issue and try to resolve it directly. Initiating a chargeback without first contacting us may result in account restriction while the dispute is investigated.

If a chargeback is opened, we may provide account records, order details, login data, credit delivery records, generation activity, policy violations, support communications, technical logs, and fraud signals to payment processors, banks, card networks, fraud prevention services, or legal authorities.

Users who initiate false, abusive, repeated, or bad-faith disputes may lose access to the Service and may be responsible for dispute fees, collection costs, and other losses permitted by law.

We use internal systems and third-party tools to detect fraud, payment abuse, unauthorized access, automated abuse, suspicious generation behavior, promotional abuse, and policy violations. We may review, delay, restrict, suspend, cancel, or reverse orders and accounts when needed to protect the Service and our users.

Prohibited conduct includes using stolen payment methods, sharing or selling accounts, evading restrictions, creating multiple accounts to bypass free-credit limits, submitting false billing information, abusing promotions, scraping the platform, attacking the Service, misusing API access, or attempting to conceal prohibited activity.

Accounts involved in fraud, abuse, prohibited content, security attacks, or serious Terms violations may be permanently terminated without refund and may be reported to payment processors, fraud prevention networks, law enforcement, or other relevant parties.

We may update this policy at any time. Updated versions take effect when posted or otherwise communicated. Continued use of the Service after an update means you accept the updated policy.

For billing, refund, fraud, or dispute questions, contact [email protected].